Let's face it - it's that time of year when the mornings are getting darker, people are distracted by festive tasks and busy social lives, and understandably coming to work is the last thing on earth they want to do. But this time of year is also perfect for reconnecting with employees and colleagues you haven’t spoken to in a while, or even the person you sit next to every day.
Business leaders can still knuckle down on the tactics that they’ll use to make the most of the final quarter. Whatever your goals are, these strategies can work. By motivating your most valuable asset – your people – you can not only end 2017 on a high but also enter into 2018 with a renewed sense of purpose and commitment from your employees.
Invest time in refresher training
At this time of the year, exemplary client service can make a huge difference when it comes to your profits. Are your staff comfortable with talking about your products and services? Can they pinpoint opportunities to offer an up-sell? And are they really firing on all cylinders when it comes to their day-to-day work?
Take the opportunity to consider how you can offer training to drill down on key points, and take performance up to that next level. You don’t necessarily have to spend a fortune on bringing in external providers, so think outside of the box when it comes to how you can deliver. Many sales tools record your calls and can be used to do some internal training within the team. Or how about some e-learning courses to give some focus.
Invigorate the mundane routine and re-establish the immediate goals to focus on
If your staff have been in their positions for a while, then they can really easily fall into a mundane routine. Particularly in the run up to Christmas. After all, everyone’s a bit well, knackered? Could it be the case that they’re feeling complacent? If so, now’s an excellent time to get your leadership team together and ensure that everyone has realistic but stretching goals to be making progress towards. In the long term, staff value opportunities for professional development, adequate training provision and an appropriate support network far more than you think.
Everyone should understand and recognise the contribution they make to the bigger picture, so make sure they understand the part they play and are recognised, though it’s also sensible to think about how you can encourage staff to work together to achieve bigger things.
Tis the season…
Finally knowing your employees, and providing the right incentives for them to do their best, will result in more productivity and a general “feel good” factor. Let your staff know about the Christmas plans for your office and get in the spirit with them.
- Offer staff a couple of days of festive flexible hours throughout the month, allowing them to re-arrange their hours, working later or starting earlier, so they can balance work with parties, shopping and being with their family.
- Relax staff dress codes. There’s no need for them to wear suits every day, if workers aren’t in a customer-facing role.
- Organise the Christmas party or team lunch. If you don’t have a budget, ask workers to bring their own in nibbles, you provide the drinks and have an office picnic with a token gift for employees to take home.
- Introduce ad-hoc prizes for staff who hit their targets over the run up to Christmas, such as a bottle of champagne, or theatre tokens.
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